University Hospitals
A New Standard for Virtual Nursing at Scale
University Hospitals partnered with Vitalchat to implement a system-wide virtual nursing model that expands clinical capacity, improves patient experience, and reduces burden on bedside staff. By deploying a Connected Care Team approach, combining virtual nurses with in-room care teams, UH was able to streamline admissions, discharges, monitoring, and patient engagement without increasing headcount.
The result is a scalable, hospital-wide model that enhances outcomes while redefining how care is delivered across the continuum.
Proven Impact At Scale
ROI
Estimated return in just 6 months from initial deployment.
Beds
Enabled with virtual care in early rollout phases.
Inpatient Coverage
Full hospital deployment across every patient room.
The Challenge
Healthcare systems like University Hospitals are facing increasing pressure:
Nursing shortages and burnout
Rising patient complexity and volume
Inefficient workflows pulling nurses away from bedside care
Need to improve patient experience without increasing headcount
- Traditional staffing models could not scale to meet demand.
The Solution
University Hospitals implemented a system-wide virtual nursing model powered by Vitalchat.
Key Components
AI-enabled platform supporting real-time insights and alerts
Secure, two-way video and communication across all patient rooms
Centralized virtual nursing command center
Remote nurse supporting each unit
What Virtual Nurses Support
Admissions and discharges
Patient education
Continuous monitoring and observation
Pain assessments and fall prevention
Urgent interventions
Pain assessments and fall prevention
The Approach
Clinical Evaluation & Selection
Selected by the Veale Institute for Healthcare Transformation following a comprehensive evaluation of more than a dozen leading virtual care vendors.
Pilot
Deployed across 6 units and 5 hospitals, established centralized command center, and validated workflows and clinical adoption.
Implementation
Expanded to full hospital deployment at UH Lake West and enabled virtual nursing access across every inpatient unit.
System-wide Expansion
Expansion into all UH hospitals including ED and OR environments, with 24/7 virtual nursing coverage.
This isn’t just about technology, it’s about supporting every patient in every room with high-quality care and easing the burden on our caregivers.
A Blueprint for the Future of Care Delivery
University Hospitals has demonstrated that:
Virtual care can scale across entire hospitals
Workforce challenges can be addressed without increasing staffing
Technology can enhance, not replace, human care
Transform Care On Your Terms
Vitalchat delivers a flexible virtual care platform designed to improve outcomes across the continuum, from hospital to home.
With open integrations, hardware-agnostic infrastructure, and a deeply consultative approach, we adapt to your environment, not the other way around.