Privacy Policy

Acceptance of Terms

Privacy matters to Vitalchat, so we follow a privacy framework that helps us to manage and protect your information in our products, services and websites. Whether you are new to Vitalchat or a long-time user, please take the time to get to know our practices and if you have any questions contact us. This Global Privacy Notice ("Notice") describes how Vitalchat collects, uses, and shares the information you provide where we display this notice, including, among others, www.vitalchat.com (our "Sites") and in the services that we provide (collectively, "Sites and Services"). This Notice describes your rights and choices, and how you can contact us about our privacy practices. Our privacy practices may vary among the countries or territories where we operate to reflect local legal requirements. Vitalchat Sites and Services may contain links to third-party websites, products, and services. This Notice does not apply to third party websites and mobile applications, products, or services that may link to or are linked from our Sites and Services or services we offer as a Business Associate on behalf of health care organizations. Please consult those websites and applications directly to understand their privacy practices.

Information We Collect

Information We Collect From You

Vitalchat collects, processes, and retains information from you when you interact with our Sites and Services. We may collect the following information from you:

• We may collect log-in credentials (such as user ID and password) and security questions and answers
• We may collect your name, email address, contact information, including your mailing address, phone number, title, and information about the organization with which you are affiliated
• We may collect any information you choose to include in your messages or responses when interacting with us through our Sites and Services, including via online forums, inquiry forms, our support portal, or our Chatbox messaging service and other messaging services, including any information you provide when you complete a survey administered by us or a supplier acting on our behalf

Information We Collect Automatically

We automatically collect certain information through browser cookies and other tracking technologies when you access, use, or interact with our Sites and Services, including:

• Browser and device data: We collect your device type, operating system and version, IP address, general geographic location as indicated by your IP address, browser type, screen resolution, device manufacturer and model, language, plug-ins, add-ons, and the language version of the Site you are visiting
• Usage data: We collect information about the time you spend on our Sites and Services, the content you view or download and features you access, the pages that led or referred you to our Sites and Services, language preferences, how you interact with available content, and entered search terms
• Interactions with ads and newsletters: We collect information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence
• Social media: We collect information that you make available to us on social media platforms, including your account ID or username and other information included in your posts

When you visit or use our Sites and Services, we and our partners collect information about your online activities over time and across different sites to provide you with advertising about products and services tailored to your individual interests (called "interest-based advertising"). Our partners may place or recognize a unique cookie or other tracking technology on your browser. Where required by applicable law, we will rely on your consent prior to processing personal information from your device or computer for the purpose of interest-based advertising.

Cookies are small text files that are stored in a device's web browser memory. Cookies store information when you use, access or interact with our Sites and Services. Other tracking technologies, such as pixel tags (also known as web beacons and clear GIFs), page tags, and scripts may contain small transparent image files or lines of code to track the actions of users, measure the success of our marketing campaigns, and compile statistics about usage of our Sites and Services.

We may use cookies and other tracking technologies for any of the following purposes:

• Site operations, including to enable features on our Sites and Services, such as remembering your preferences, tracking the number of times you have been shown an advertisement, generating aggregate statistics about how people use our Sites and Services, and for error management and troubleshooting
• Analytics, including to allow us to understand how our Sites and Services are being used, track the performance of our Sites and Services and make improvements
• Interest-based advertising, including to deliver tailored communications or advertising based on your preferences or interests across services and devices and measure the effectiveness of advertisements
• Social media, including to enable the sharing of content from our Sites through social networking and other sites

As a general rule, we do not collect personal information via cookies unless you have given us your permission to do so. Your browser or device may include "Do Not Track" functionality. At this time, Vitalchat does not respond to browser "Do Not Track" signals.

Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of our Sites and Services may not be available, work, or work as designed. Please note that opting out of advertising network services does not mean that you will not receive advertising on our Sites or on other websites. If you delete your cookies, you may also delete your opt-out preferences.

Information We Collect from Other Sources

We may obtain information about you from other sources such as data brokers, social networks, partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources. We also may receive information about you from outside suppliers through your online activities on websites and connected devices over time and across websites, devices, apps and other online features and services.

These other sources help us update, expand, and analyze our records; identify new customers; determine your advertising or purchasing preferences; or prevent or detect fraud. We combine such information with information we have collected about you through our Sites and Services and will treat the combined information in accordance with this Privacy Notice.

How We Use Your Information

We use the information we collect about you for the following purposes:

• To provide you with our Sites and Services, including to book sales appointments, enter into contracts, fulfill orders, send service communications, send email marketing communications, and conduct general business operations
• To provide you with the best service and to improve and grow our business, including to understand how our Sites and Services are being used, conduct data analyses of user experiences and behavior, understand our customer base and purchasing trends, understand the effectiveness of our marketing, and develop new products and services
• To deliver targeted advertising on our Sites based on your preferences or interests across services and devices and measure the effectiveness of ads
• To protect and secure our Sites and Services, assets, network, and business operations, and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal
• To comply with legal process, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests and to comply with legal requirements regarding the provision of products and services

Marketing Emails

If at any time you would like to unsubscribe from receiving promotional or commercial emails from us, you can click the unsubscribe link at the bottom of any email. We will comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages.

How and With Whom We Disclose Your Information

• With our suppliers: We may share your information with suppliers that provide services on our behalf, such as marketing and survey services, website and customer experience hosting, data analysis, data storage, customer service, auditing and accounting firms and security suppliers. We require our suppliers to contractually commit to protect the security and confidentiality of data they process on our behalf.
• With other Vitalchat companies: We may share your information with other Vitalchat entities to provide our Services and for internal administrative purposes.
• With our advertising partners: We may share your information with our advertising partners.
• With social media platforms: Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through cookies they place on your device and other tracking mechanisms. Please visit the social media companies' respective privacy policies to better understand their data collection practices.
• Where required or permitted by law: We share information with law enforcement agencies, courts, or other government authorities where we believe it is necessary to comply with a legal or regulatory obligation; to protect the rights, safety, and property of Vitalchat, you or others; or to respond to requests from courts, law enforcement agencies, regulatory agencies and other public and government authorities.
• In the context of a change of ownership or corporate organization: We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction.

Children's Information

Our Sites and Services are intended for users age thirteen and over. We do not knowingly collect information from children. If we discover that we have inadvertently collected information from anyone younger than the age of 18, we will delete that information.

Personal Information Security and Storage

We implement and maintain organizational, technical, and administrative security measures designed to safeguard the information we process within our organization against unauthorized access, destruction, loss, alteration, or misuse. These measures are aimed at providing on-going integrity and confidentiality for your personal information. We evaluate and update these measures on an ongoing basis. Your information is only accessible to personnel who need access to the information to perform their duties. However, while we take precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

We retain your personal information for as long as we have a relationship with you, subject to applicable law and regulation. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

Rights of Individuals Located Outside the United States

If you are located in certain countries outside the US, you have specific privacy rights under applicable law with respect to your personal information including the General Data Protection Regulation (GDPR).

We will rely on the following legal bases for processing your personal information, depending on our purpose for such processing:

• Consent. We will obtain your consent before using or sharing your data for advertising that is targeted based on your browsing history, online behavior, or other personal information. If you consent to our use of your personal information for any purpose, you have the right to withdraw consent at any time by contacting us at privacy@vitalchat.com
• Legitimate Interests. Vitalchat has a legitimate interest in processing your personal information for certain business and security purposes such as product and service improvement; fraud detection and prevention; network and system security; and non-targeted marketing and advertising. Vitalchat will only retain your personal information for the minimum amount of time to meet its legitimate business interest.
• Compliance with Legal Obligations. We will process your personal information where necessary to comply with our obligations under applicable privacy and data protection law.

You may have the following rights with regard to the personal information we control about you, subject to applicable exceptions, under local data protection laws:

• The right to request confirmation of whether Vitalchat processes personal information relating to you, and if so, to request a copy of that personal information
• The right to request that Vitalchat correct or update your personal information that is inaccurate, incomplete, or outdated
• The right to request that Vitalchat delete your personal information in certain circumstances provided by law
• The right to request that Vitalchat restrict the use of your personal information in certain circumstances
• The right to request that Vitalchat export your personal information in a usable electronic format to another company, where technically feasible
• The right to object to processing of your personal information based on Vitalchat's legitimate interests at any time
• The right to withdraw consent at any time, where Vitalchat is processing your personal information based on your consent

You have the right to make a complaint with your local data protection authority if you believe that the processing of your personal information infringes your rights under applicable privacy and data protection laws. To exercise your data protection rights, you may contact Vitalchat at privacy@vitalchat.com

Special Information for Nevada, Oregon, and Connecticut Residents

Residents of the States of Nevada, Oregon and Connecticut in the United States have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. If you are a resident of one of these states and would like more information about our data sharing practices, please email us at ChiefPrivacyOfficer@vitalchat.com

Your California Privacy Rights

Residents of the State of California have the right to request information from Vitalchat regarding other companies to whom the company has disclosed certain categories of information during the preceding year for the other companies' direct marketing purposes. If you are a California resident and would like to make such a request, please email us at ChiefPrivacyOfficer@vitalchat.com

The California Consumer Privacy Act (CCPA) provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of Personal Information, as well as rights to know/access, delete, and limit sharing of Personal Information. Certain information we collect may be exempt from the CCPA because it is considered public information or covered by a specific federal privacy law, such as HIPAA or the Fair Credit Reporting Act.

Right to Information Regarding the Categories of Personal Information Collected, Sold, and Disclosed

The following is a description of our data collection practices, including the Personal Information we collect, the sources of that information, the purposes for which we collect information, and whether we disclose that information to external parties.

• Personal Identifiers: We may collect your name, phone number, email address, mailing address, and contact address when you create an account or contact us via the site. We may collect a unique numerical identifier assigned to you by a cookie automatically when you use the Sites and Services. We may collect your IP address and Device ID automatically when you use our Sites and Services. We do not collect your Driver's License number, passport number, or social security number.
• Protected Classifications: We do not collect your age, gender, racial or ethnic origin, or sexual orientation.
• Commercial Information: When you engage in transactions with us, we may create records of transactions to measure the effectiveness of our services and to provide you with targeted information and offers.
• Biometric Information: We do not collect information about your physiological, biological, or behavioral characteristics.
• Internet or Other Electronic Network Activity Information: When you navigate to and use our site, we may collect information such as your Internet domain, the domain of your Internet service provider, the date and time that you access the site, the Internet address of the website from which you linked directly to the site, and the pages you visit.
• Geolocation Data: We may collect your IP address automatically when you visit our sites and may determine your general location based on it.
• Audio, Electronic, Visual, or Similar Information: We do not collect your audio, electronic, visual, thermal, olfactory, or similar information.
• Professional or Employment-Related Information: We may collect your business contact information when you contact us regarding our products and services or when you interact with us at trade shows.
• Education Information: We do not collect any information about the institutions you have attended or the level of education you have attained.
• Inferences: We may analyze your actual or likely preferences through computer processes and add our observations to your internal profile to gauge and develop our marketing activities and to provide you with targeted information, advertisements, and offers.

We may share any of the above-listed information with service providers, which are external parties that we engage for business purposes and are restricted from using personal information for any purpose that is not related to our engagement.

Right to Access Information

You have the right to request access to Personal Information collected about you and information regarding the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it. To protect our customers' Personal Information, we will verify your identity before we act on your request.